Return & Refund Policy

Refund Policy

At Svitlova, we are dedicated to curating products that enhance your home’s atmosphere with light, scent, and beauty. We believe in the quality and effectiveness of our products and recommend using them for at least 14 days before considering a return. However, if after 14 days you are not fully satisfied, and it is within our 60-day money-back guarantee period, please contact us at support@svitlova.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this period, the order will have likely entered the processing phase, and we may not be able to accommodate changes. If you do cancel your order within the 24-hour window, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We’re confident in the benefits our products offer, and we encourage you to try them for at least 14 days to fully experience their impact. If you’re still not satisfied, you may return the items within 60 days under our money-back guarantee. Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or email us directly at support@svitlova.com. Please provide your Order Number or the name and email address used when placing the order to expedite the process.

Damaged Items

We take special care to ensure our products are packaged securely to prevent damage during shipping. We consider an item damaged if it is physically broken or has a defect. However, cosmetic damage to packaging, such as dented boxes, where the product inside remains intact, is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, send an email to support@svitlova.com with clear photos of the damage. If eligible, we will offer a replacement at no additional cost to you. Please note, we do not accept returns or issue refunds for items damaged through normal wear and tear or misuse.

Shipping and Delivery

While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, or any other factors beyond our control. If you experience issues with delivery, we recommend contacting the courier for assistance. Svitlova is not responsible for lost, stolen, or delayed packages once they have been shipped.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the correct shipping address is entered at checkout. If an incorrect address is provided and we are not notified within 24 hours, we are unable to offer a refund or resend.

Please note, Svitlova reserves the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most up-to-date version before purchasing and using our products. By making a purchase, you agree to the terms outlined in this policy.